privacy policy

At Chatly, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, share, and safeguard your data when you interact with our services, including the Chatly AI system. By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect different types of information based on how you interact with Chatly, which includes but is not limited to:

1.1 Personal Information:

This includes identifiable information that you voluntarily provide when you:

Sign up for our services

Engage with our chat interfaces

Communicate with us via email or other communication channels

Examples of personal information we may collect:

Full name

Email address

Phone number

Business name

Payment details (if applicable)

1.2 Automatically Collected Information:

We may automatically collect certain information when you interact with our services, such as:

IP address

Browser type

Device information

Pages visited

Duration of visits

Chat transcripts or interactions

1.3 Third-Party Information:

If you integrate Chatly with third-party applications (such as CRM systems, social media platforms, etc.), we may collect information from those platforms, subject to their privacy policies.

2. How We Use Your Information

We may use the information we collect for the following purposes:

Service Provision: To provide, operate, and maintain our Chatly AI services.

Communication: To communicate with you about your account, updates, and any service-related inquiries.

Personalization: To tailor our services to meet your preferences and enhance user experiences.

Improvement: To analyze data to improve our services, develop new features, and ensure the reliability and performance of Chatly. Security: To monitor for security issues, detect fraud, and prevent unauthorized access to your account.

Marketing (with Consent): To send promotional materials and special offers that may be relevant to your business.

3. How We Share Your Information

We do not sell your personal information. However, we may share your data under the following circumstances:

3.1 Service Providers:

We may share your information with trusted third-party service providers who assist us in delivering our services, such as payment processors, hosting providers, and communication tools. These service providers are required to protect your information in accordance with our privacy policy.

3.2 Legal Obligations:

We may disclose your information if required by law, regulation, legal process, or government request, or to protect the rights, property, and safety of Chatly, our users, or the public.

3.3 Business Transfers:

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections outlined here.

4. Data Security

We are committed to protecting your information. We use industry-standard security measures such as encryption, secure access protocols, and regular monitoring to safeguard your data. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will securely delete or anonymize data when it is no longer needed.

6. Your Data Rights

Depending on your location, you may have the following rights regarding your personal information:

Access: The right to request access to the personal information we hold about you.

Correction: The right to request corrections to any inaccurate or incomplete information.

Deletion: The right to request the deletion of your personal information under certain conditions.

Objection: The right to object to the processing of your personal data for specific purposes.

Data Portability: The right to receive a copy of your personal data in a structured, machine-readable format.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to collect information about your interactions with our website and services. Cookies allow us to improve functionality, analyze performance, and personalize content. You can control the use of cookies through your browser settings.

8. Third-Party Links

Our services may include links to third-party websites or services. This Privacy Policy does not apply to these external sites, and we encourage you to review the privacy policies of any third-party websites you visit.

9. Children's Privacy

Chatly is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete that information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the updated "Effective Date" at the top. Your continued use of our services after any changes to the Privacy Policy constitutes your acceptance of the revised terms.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your data rights, please contact us at:

Email: [email protected]

Phone: 618-414-9645

Mail: 535 Edwardsville Rd. Troy, IL 62234